Refund Policy

Refund Policy

At Bombay Banta, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds are available for items that arrive damaged, defective, or incorrect. If you receive a product that meets these conditions, please contact us within 48 hours of delivery to initiate a refund or exchange. You will need to provide your order number and photos of the damaged or defective item(s).

2. Non-Refundable Items

Due to the perishable nature of our products, we cannot offer refunds for items that have been opened, used, or are returned outside the 48-hour window. We do not accept returns or provide refunds for items purchased during promotional sales unless the item is defective or damaged upon arrival.

3. Return Process

To request a refund or replacement, please contact us at [Your Contact Email] within the eligible timeframe. Our team will review your request, and if approved, provide instructions on how to proceed. In some cases, we may require the damaged product to be returned before issuing a refund or sending a replacement.

4. Refund Method

Refunds will be processed to your original payment method within 5-7 business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

5. Shipping Costs

Shipping costs are non-refundable, except in cases where we have sent the wrong item or the product arrives damaged or defective. If you receive a refund for a valid claim, you will be refunded the cost of the product(s) but not the original shipping fees.

6. Contact Us

For any questions or concerns regarding your refund or to start a return request, please email us at [Your Contact Email]. We are here to assist and ensure your satisfaction with our products.